Does Arctic Spawn sell to international customers?
No, we currently don’t sell biological specimens (spores, liquid culture and spawn) or other products to international customers. Currently, we ship only to Canadian addresses. However, we will be selling non-biological products internationally sometime in the near future including coconut coir, hydration domes and more products as they are released.
What is your return policy?
There are no product returns and no refunds. However, if you are unhappy with a product, you are welcome to contact us to express your concerns. We may credit your account for your next order.
How long can I store liquid culture for?
Store liquid culture for several months in the fridge. It will last up to six months.
How do you accept payment?
We accept all major credit cards. We also accept Interac e-Transfer (only in Canada).
Do you ship in extreme heat or freezing weather?
Arctic Spawn ships all year round. However, in cases of extreme heat, we may decide not to ship until the temperature cools. Extreme cold or freezing weather will not damage the liquid culture.
What shipping methods do you use?
Canada Post is the only shipping method available. A tracking number is provided with every order. Choose your preferred method in the Checkout.